Privacy Policy

1. Introduction

This Privacy Policy applies to Family&Flats and explains how we handle personal information received through our website, inquiry forms, WhatsApp conversations, phone calls, emails and property service interactions.

By using our website or contacting us for real estate services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect information that you voluntarily share with us, including:

• Name, phone number, email address and WhatsApp number.
• Property preferences such as project name, budget, BHK, sale or lease requirement.
• Property details submitted by owners, agents or team members.
• Photos, videos, location details or documents shared for listing, verification or service purposes.
• Website usage information such as page visits, device type and general browser details.

3. How We Use Your Information

We use collected information to:

• Respond to property inquiries and service requests.
• Share suitable sale, lease or project options.
• Verify, publish, update or manage property listings.
• Coordinate property visits, documentation and advisory support.
• Improve our website, internal systems, communication and customer experience.
• Maintain records for operational, legal and service-related purposes.

4. Information Sharing

We do not sell your personal information. However, we may share relevant details with trusted team members, service providers, property owners, buyers, tenants, consultants or channel partners where necessary to provide real estate services.

We may also disclose information if required by law, legal process, regulatory authority or to protect our rights, safety or property.

5. Cookies, Tracking & Analytics

Our website may use cookies, analytics tools or similar technologies to understand website traffic, improve performance and enhance user experience. You can control cookies through your browser settings.

6. Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

7. Your Choices

You may contact us to:

• Update or correct your personal information.
• Request removal of information from our active inquiry records, where legally and operationally possible.
• Opt out of non-essential promotional communication.

8. Third-Party Links

Our website may include links to third-party websites, tools, forms, maps, social media platforms or property-related services. We are not responsible for the privacy practices or content of external websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

10. Contact Us

For privacy-related questions, corrections or requests, you may contact Family&Flats using the details below:

• Email: admin@familyandflats.com
• Phone: +91 9899273673